Warrany Policy:

 

Problem Details Warranty Time Treatment Responsibility for Charge        Remark
Quality Problem within 7 days after receiving package

Buyer:

Submit a complaint(Mail to bmwacdp@outlook.com )

and Return the items to Seller's assigned address by EMS or Post.

Return Ship cost: Seller      

Any costs frombuyer's wrong operation,

it will be responsible by the buyers.

Resend ship cost: Seller

Seller:

If can not repair, exchange a new one

(Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package

Buyer:

* Submit a complaint

* Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer
Resend ship cost: Seller

Seller:

If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)

Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package

Buyer:

* Submit a complaint

* Return the items to assigned address by EMS or Post for repairing

Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping

Buyer:

Submit proof to seller

New Product Cost: Seller

Seller:

Contact carrier to ask for Claimant and arrange another shipment to buyer

Resend Ship Cost: Seller
Customs Problem 30 days after shipping

Buyer:

Finish customs clearance when import

Customs duties or agent fees: Buyer

Seller:

Try to help buyer to finish customs clearance but not responsible on this.

Delivery Problems:

broken,incomplete,
wrong address

within 7 days after receiving package

Buyer:

*Report to Seller

*sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number, send the number to Seller.

*return the full package in good condition to seller by EMS or Post.

Caution: The Carrier will not accept Complaint after 7 days.

Return Ship cost: Buyer
Resend ship cost: Buyer

Seller:

ask for compensation as per the Complaint number from Carrier ,

not responsible for any losses after 7 days.

Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package

Buyer:

*Report to Seller,

* return the full package in good condition to seller by EMS or Post in 3 days

Return Ship cost: Seller

Seller:

Arrange shipment for the correct items

Resend ship cost: Seller

Man-made Damage:

such as update machine online, dismantle the equipment,

and so on

within 1 year

Buyer:

*Report to Seller,

*return the items for repairing to seller by EMS or Post

Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note:

1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.

2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.

3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.

4. The Warranty Policy fits for all products except some products which state the warranty specially in description.